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Frequently Asked Questions

If you can't find what you're looking for below, please get in touch with us.
  • Why do I need to register?
    You can access many of our calculators and services without registering.

    Registered members
    • can access all calculators
    • benefit from the improved user experience as calculators will be pre-populated where possible
    • can contribute data to our member-generated dataset, which benefits all registered users through personalised analysis
    • may leave tips, suggestions and comments in the forum
    • get access to your world, track their health and financial position over time or add calculators to their ‘to do list’
    • can subscribe to our mailing lists and
    • can enter our competitions.
  • How do I sign up for a GetGuidance account?
    Signing up to GetGuidance is quick and easy. Click Join Now to get started.

    After you complete the registration form, a confirmation link will be sent in an email to the address you provided. Clicking this link will complete the sign-up process.

    For more information, contact GetGuidance.
  • How does GetGuidance communicate with me?
    You can elect to receive notification emails on matters specific to your needs or interests by joining various mailing lists on your profile page.

    You can follow us on Twitter.
  • Will my email address be passed onto third parties?
    We will not pass your email address on and you can unsubscribe from our mailing lists at any time.
  • What happens to my information?
    Confidentiality is extremely important to us. No personal information will be disclosed to any other person or agency without your consent. However, there are circumstances where we may have to breach confidentiality because we are required to do so by law.

    GetGuidance holds user information for general statistical purposes in order to ensure accurate and up-to-date answers to your questions. If you wish to access your records at any time, please get in touch with us.
  • What happens if I choose to delete my account?
    We will delete all of your information and remove your email address from our mailing list if you so wish.

    The GetGuidance community values your participation and we rely on members contributing data so that everyone can benefit from the improved dataset. If you are considering leaving, please take a moment to tell us why you are leaving.
  • How do I report abusive chat forum posts?
    Please notify our moderation team here.
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