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Privacy Policy

Your information is very important to us. It's key to what we do and without it, we don't work. So we take your privacy very seriously and are fully committed to protecting the personal information that you give us. This Privacy Policy was last updated in April 2013. We may change this Privacy Policy from time to time so please check back regularly to keep informed of updates.

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. GetGuidance Limited is the Data Controller for the purposes of the Data Protection Act 1998. Please go to www.ico.gov.uk for details of our registration. More detailed information about our privacy practices and our contact information for any questions is available below and under the Terms of Use, Cookie Policy, Security Policy and Legal Notice.

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “GetGuidance Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.

If you have any questions about this Privacy Policy or about how we handle your Personal Information, please contact us using the online facility.

Data Protection

Any personal information you supply will be treated in accordance with the Data Protection Act 1998 and other legislation intended to protect your personal information and privacy. If we hold information about you, we’ll only use this for the purposes you’ve agreed to. We do not sell, rent or trade your personal information to others.

Under the Data Protection Act 1998, you have a right to access certain personal records we, Credit Reference Agencies and Fraud Prevention Agencies hold about you. This is called a data subject access request. A fee will be payable. To find out more, visit the website of the Information Commissioner at Data Protection and Freedom of Information advice - ICO

Use of personal information

We may, as a result of your interaction with this Website, hold and process your personal data (including updated contact details) to operate and manage any agreement you enter into with GetGuidance Limited and our relationship with you and also:

  • manage your account and provide you with customer support;
  • generate, use and disclose aggregated and/or anonymised information and statistics about the Site and GetGudiance community for comparative analysis, marketing and strategic purposes. However, no visitor will be individually identifiable from these aggregated and/or anonymised information and statistics;
  • help you to create your financial plan and to notify you if something happens that will impact your financial plan;
  • allow you to participate in the interactive features on the Site, where you choose to do so;
  • send you service related communications, including announcements and administrative messages;
  • to develop and improve our service, to form a view of you as an individual and to identify or design services (including services offered by others) that might interest you; or
  • to identify or tackle fraud and other crime; to carry out regulatory checks and meet our obligations to any relevant regulatory authority.

We won’t give your personal information to any third party unless: you consent to our doing so; we are required by law; we are ordered by a regulatory authority.

We may share aggregated information (for example, demographic data) as research analysis or marketing material, with other users, our stakeholders and business partners without disclosing any personal details.

What personal information do we share?

We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide or improve the products or services you have requested, when we have your permission, or under the following circumstances:

  • to respond to your questions or concerns, to fulfil your requests, or to share knowledge about an issue;
  • we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; or
  • we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

Do we collect sensitive information from you?

Certain information is considered "sensitive" under European law and has special protection. For these purposes, sensitive information includes any personal information about your racial or ethnic origins, political opinions, religious beliefs, trade union membership, health, sexual life, and any offences you have, or are alleged to have committed ("sensitive personal information").

Where we collect or process sensitive personal information about you, we do so to provide our services to you. For the avoidance of doubt, if you give us sensitive personal information, you are giving us your express consent to our processing it for the purposes of providing our services to you.

Forums

You decide what Personal Information to disclose on Forums. We remind you that Forums are public and not private areas where all the detail you post will be seen by other visitors and users.

Forums may be moderated (although we are not under any obligation to do so), and we strongly urge you not to include either real names, addresses or any other contact details on them.

We recommend you do not post any Personal Information (including any Sensitive Personal Information about your physical and mental health, your origin and/or race, your political beliefs, your sexual orientation or any criminal convictions or proceedings against you) on the Forums. Posting Personal Information on a Forum means your information is viewable and collectable by other users and visitors of GetGuidance. We are not responsible for the use of that information by those members or visitors.

Privacy of minors

Although GetGudiance is a general audience site, we do restrict the use of our service to individuals aged 18 years and above. We do not knowingly collect Personal Information from individuals under the age of 18.

Material in its Entirety

All material at this website is meant to be reviewed in its entirety, including any footnotes, legal disclaimers, restrictions, disclosures, or any copyright or proprietary notices. Any disclaimers, restrictions, disclosures or restrictions apply to any partial document or material to the same extent as they apply to the whole, and will be deemed incorporated in any portion that you download or review.

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